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Airport Handling Manual Effective 1 January—31 December 2017 37th Edition NOTICE DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice.
Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. Opinions expressed in advertisements appearing in this publication are the advertiser’s opinions and do not necessarily reflect those of IATA. The mention of specific companies or products in advertisement does not imply that they are endorsed or recommended by IATA in preference to others of a similar nature which are not mentioned or advertised. © International Air Transport Association.
All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or transmitted in any form by any means, electronic or mechanical, including photocopying, recording or any information storage and retrieval system, without the prior written permission from: Senior Vice President Airport, Passenger, Cargo and Security International Air Transport Association 800 Place Victoria P.O. Box 113 Montreal, Quebec CANADA H4Z 1M1 CD-ROM: Material No.: 9340-37 ISBN 9-956-7 Web Download: Material No.: 9343-37 ISBN 9-954-3 © 2016 International Air Transport Association. All rights reserved. Montreal—Geneva TABLE OF CONTENTS Page Preface. Xv Introduction.
Xvii General. 1 AHM 001 Chapter 0—Record of Revisions.
1 AHM 011 Standard Classification and Numbering for Members Airport Handling Manuals.2 AHM 012 Office Function Designators for Airport Passenger and Baggage Handling.30 AHM 020 Guidelines for the Establishment of Airline Operators Committees.31 AHM 021 Guidelines for Establishing Aircraft Ground Times.34 AHM 050 Aircraft Emergency Procedures. 35 AHM 051 Aircraft/Airport Security Procedures.53 AHM 070 E-Invoicing Standards. 58 Chapter 1—PASSENGER HANDLING. 89 AHM 100 Chapter 1—Record of Revisions. 89 AHM 110 Involuntary Change of Carrier, Routing, Class or Type of Fare.90 AHM 111 Procedures for Involuntary Change of Routing EN Route.97 AHM 112 Denied Boarding Compensation. 104 AHM 120 Inadmissible Passengers and Deportees.105 AHM 140 Items Removed from a Passenger's Possession by Security Personnel.107 AHM 141 Hold Loading of Duty-Free Goods.108 AHM 170 Dangerous Goods in Passenger Baggage.109 AHM 176 Recommendations for the Handling of Passengers with Reduced Mobility (PRM).111 AHM 176A Acceptance and Carriage of Passengers with Reduced Mobility (PRM).112 AHM 180 Carriage of Passengers with Communicable Diseases.123 AHM 181 General Guidelines for Passenger Agents in Case of Suspected Communicable Disease.
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124 Chapter 2—BAGGAGE HANDLING. 125 AHM 200 Chapter 2—Record of Revisions. 125 AHM 210 Local Baggage Committees. 126 AHM 211 Airport Operating Rules. 132 37TH EDITION, JANUARY 2017 iii Airport Handling Manual Page Chapter 2—BAGGAGE HANDLING (continued) AHM 212 Interline Connecting Time Intervals—Passenger and Checked Baggage.134 AHM 213 Form of Interline Baggage Tags.136 AHM 214 Use of the 10 Digit Licence Plate.
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143 AHM 215 Found and Unclaimed Checked Baggage.144 AHM 216 On-Hand Baggage Summary Tag.146 AHM 217 Forwarding Mishandled Baggage. 147 AHM 218 Dangerous Goods in Passengers' Baggage.149 AHM 219 Acceptance of Firearms and Other Weapons and Small Calibre Ammunition.150 AHM 221 Acceptance of Power Driven Wheelchairs or Other Battery Powered Mobility Aids as Checked Baggage. 151 AHM 222 Passenger/Baggage Reconciliation Procedures.152 AHM 223 Licence Plate Fallback Sortation Tags.159 AHM 224 Baggage Taken in Error. 162 AHM 225 Baggage Irregularity Report. 164 AHM 226 Tracing Unchecked Baggage and Handling Damage to Checked and Unchecked Baggage.
167 AHM 230 Baggage Theft and Pilferage Prevention.169 AHM 231 Carriage of Carry-On Baggage. 172 AHM 232 Handling of Security Removed Items.176 AHM 240 Baggage Codes for Identifying ULD Contents and/or Bulk-Loaded Baggage.177 Chapter 3—CARGO/MAIL HANDLING. 179 iv AHM 300 Chapter 3—Record of Revisions.
179 AHM 310 Preparation for Loading of Cargo.180 AHM 311 Securing of Load. 182 AHM 312 Collection Sacks and Bags. 185 AHM 320 Handling of Damaged Cargo. 186 AHM 321 Handling of Pilfered Cargo. 187 AHM 322 Handling Wet Cargo. 188 AHM 330 Handling Perishable Cargo.
190 AHM 331 Handling and Protection of Valuable Cargo.192 AHM 332 Handling and Stowage of Live Animals.196 AHM 333 Handling of Human Remains. 198 37TH EDITION, JANUARY 2017 Table of Contents Page Chapter 3—CARGO/MAIL HANDLING (continued) AHM 340 Acceptance Standards for the Interchange of Transferred Unit Load Devices.199 AHM 345 Handling of Battery Operated Wheelchairs/Mobility AIDS as Checked Baggage.205 AHM 350 Mail Handling. 207 AHM 351 Mail Documents. 211 AHM 353 Handling of Found Mail. 226 AHM 354 Handling of Damaged Mail.
227 AHM 355 Mail Security. 228 AHM 356 Mail Safety. 229 AHM 357 Mail Irregularity Message. 230 AHM 360 Company Mail. 232 AHM 380 Aircraft Documents Stowage. 233 AHM 381 Special Load—Notification to Captain (General).234 AHM 382 Special Load—Notification to Captain (EDP Format and NOTOC Service).239 AHM 383 Special Load—Notification to Captain (EDP NOTOC Summary).251 AHM 384 NOTOC Message (NTM). 254 Chapter 4—AIRCRAFT HANDLING AND LOADING.259 AHM 400 Chapter 4—Record of Revisions.
259 AHM 411 Provision and Carriage of Loading Accessories.260 AHM 420 Tagging of Unit Load Devices. 261 AHM 421 Storage of Unit Load Devices. 271 AHM 422 Control of Transferred Unit Load Devices.276 AHM 423 Unit Load Device Stock Check Message.281 AHM 424 Unit Load Device Control Message. 283 AHM 425 Continued Airworthiness of Unit Load Devices.287 AHM 426 ULD Buildup and Breakdown. 291 AHM 427 ULD Transportation.
300 AHM 430 Operating of Aircraft Doors. 303 AHM 431 Aircraft Ground Stability—Tipping.304 AHM 440 Potable Water Servicing. 305 AHM 441 Aircraft Toilet Servicing. 316 37TH EDITION, JANUARY 2017 v Airport Handling Manual Page Chapter 4—AIRCRAFT HANDLING AND LOADING (continued) AHM 450 Standardisation of Gravity Forces against which Load must be Restrained.317 AHM 451 Technical Malfunctions Limiting Load on Aircraft.318 AHM 453 Handling/Bulk Loading of Heavy Items.319 AHM 454 Handling and Loading of Big Overhang Items.320 AHM 455 Non CLS Restrained ULD.
323 AHM 460 Guidelines for Turnround Plan. 329 AHM 462 Safe Operating Practices in Aircraft Handling.330 AHM 463 Safety Considerations for Aircraft Movement Operations.345 AHM 465 Foreign Object Damage (FOD) Prevention Program.348 Chapter 5—LOAD CONTROL. 351 vi AHM 500 Chapter 5—Record of Revisions. 351 AHM 501 Terms and Definitions.
353 AHM 503 Recommended Requirements for a New Departure Control System.359 AHM 504 Departure Control System Evaluation Checklist.364 AHM 505 Designation of Aircraft Holds, Compartments, Bays and Cabin.370 AHM 510 Handling/Load Information Codes to be Used on Traffic Documents and Messages.378 AHM 513 Aircraft Structural Loading Limitations.387 AHM 514 EDP Loading Instruction/Report. 398 AHM 515 Manual Loading Instruction/Report. 414 AHM 516 Manual Loadsheet.
426 AHM 517 EDP Loadsheet. 440 AHM 518 ACARS Transmitted Loadsheet. 449 AHM 519 Balance Calculation Methods. 456 AHM 520 Aircraft Equipped with a CG Targeting System.461 AHM 530 Weights for Passengers and Baggage.462 AHM 531 Procedure for Establishing Standard Weights for Passengers and Baggage.463 AHM 533 Passengers Occupying Crew Seats.
469 AHM 534 Weight Control of Load. 470 AHM 536 Equipment in Compartments Procedure.471 AHM 537 Ballast. 476 37TH EDITION, JANUARY 2017 Table of Contents Page Chapter 5—LOAD CONTROL (continued) AHM 540 Aircraft Unit Load Device—Weight and Balance Control.477 AHM 550 Pilot in Command's Approval of the Loadsheet.478 AHM 551 Last Minute Changes on Loadsheet.
Airport Handling Manual 1. GENERAL The development and adoption of standards for airport handling arose in Europe where an overlap of the networks of many different airlines resulted in the necessity for airlines to arrange handling contracts with each other. These standards reflected the handling carriers' need to treat all its customers equally and satisfied each airlines' requirement for common standards at each airport they served. These standards, developed under the auspices of IATA over a period of thirty years, represent the most practical basic airport handling procedures. These procedures have been established as the most suitable for handling passengers and their baggage, cargo and mail, and are those most acceptable to the airlines' airport handling staff. Inevitably, however there is a continuing need for the development of new standards and procedures — airport systems and aircraft evolve, the regulatory environment changes and advances in technology, particularly automation, all affect airport ground handling. Therefore, the Airport Services Committee (ASC) must ensure that it meets the changing needs of the industry.
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Members wishing to contribute the work of these disciplines are most welcome to do so. Please contact Airport and Inflight Services, IATA, Geneva at ighc@iata.org.